Revised – 1 February 2022
If you or any members of your household are showing symptoms of COVID-19, please do not attend the event.
You can find more details on symptoms here.
Masks are no longer mandatory within The Venue.
However we ask that, where possible, masks are worn within The Venue to help protect our staff and fellow audience members.
A few things to be aware of:
Arrival
When you arrive at The Venue, you’ll arrive at our normal front doors.
We’ll be checking everybody’s temperature as they arrive at The Venue using our new temperature detecting cameras. Unfortunately for the safety of all in attendance, if your temperature registers at more than 37.8C we won’t be able to grant you access to The Venue and you’ll be asked to leave. We will of course refund your ticket within the following week.
Tickets
We’ll be checking tickets as you enter the auditorium.
We know that there have been some issues printing or downloading tickets, so we’re happy to accept either your printed ticket, your ticket shown on a phone screen, or even your confirmation email as proof of entry.
As long as you have your seat numbers and the show name and time visible.
If using your phone, we recommend taking a screen shot of your tickets/email to speed up the process once you arrive.
The Auditorium
Our comfortable auditorium will be fully ventilated, with our system extracting air fully, and all incoming air passed through new COVID-19 rated filters.
The Bar Will be Open!
Our bar will be open and ready for you, please be aware that we are only accepting card or contactless payments
Please take your seats as early as possible
This will help us keep our busiest areas as clear and distanced as possible.
We can’t wait to welcome you back to The Venue, and we hope you’re excited too!
We know that this is an anxious time for everybody at the moment, so if you have any questions feel free to call us on 01908 528808 or email venueboxoffice@mket.org.uk
Our current Covid-19 Risk Assessment can be found below: